Mutual Concept Computer Group Inc.

Customer Service Representative

Contact: Shannon Jordon
Application: Submission of resume and cover letter via email to sjordan@mccg.net

Mutual Concept Computer Group Inc. (MCCG) has established itself as the leading provider of Backoffice solutions for the Farm Mutual insurance industry in Canada. Founded in 1993 by a group of insurance companies, MCCG offers powerful, easy-to-use and affordable software that dramatically advances the way insurance organizations do business. The company’s flagship product, IBS 5 Backoffice, automates and simplifies time-consuming activities such as constructing rating rules, underwriting insurance policies and managing claims and accounting as well as managing document flow and general business tasks.

We are currently looking for a qualified individual to fill the following position.

Customer Service Representative
Do you enjoy a challenging, constantly changing workload with an emphasis on customer satisfaction coupled with a desire to increase your knowledge in insurance and technology? If so we invite you to apply for the full time Customer Service Representative position at MCCG.

Responsibilities:
· Professional and courteous communications with clients
· Documenting, analysis, resolving and or routing issues using a web based issue
management system.
· Production testing of product builds.

Qualifications:
· Experience in the property casualty insurance industry
· Underwriting (Auto, Property) knowledge
· Experience working with computer software, especially in a call centre   environment
· Self-motivated
· Able to problem solve with a minimum of supervision
· Good organizational skills
· Superior verbal and written communication skills
· Ability to multi-task and work independently in a team environment
 

Only applicants under consideration will be contacted. For further information about MCCG, please visit our website www.mccg.net.