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“Technology: A Two-Edged Sword” – Overview

ICTC2016: 14th Annual Technology Conference

February 29, 2016 — Metro Toronto Convention Centre


Conference Overview
Fees & Registration
Location & Accommodations

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Sponsor Directory & Exhibits
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While technology offers operational and strategic advantages, the same tools can also introduce serious, unexpected consequences. This is the double-edged sword of technology in the 21st century.

By definition, technology implementation requires internal staff and process adjustments. More significantly, however, technology can require a re-definition of an organization's strategies and business model. In addition, the same technology can pave the way for external, disruptive strategies from existing and new competitors. For example,

  • New technologies – including Telematics and Internet of Things (IoT) sensors – will improve underwriting accuracy, but will also put downward pressure on premium revenues as risk is reduced.
  • Intelligent machines and analytics are poised to dramatically improve marketing programs, but can also be adopted by non-traditional suppliers.
  • Modern core systems can reduce expense for the majority of business, but may increase costs to replicate the functionality of highly customized processes and products.

At the 2016 Technology Conference, you will hear from practitioners, analysts and suppliers, who will share their experiences with technology implementations to help you anticipate and mitigate adverse consequences. For example, to counter the impact of reduced premium revenues, some insurers are actively partnering with technology suppliers to derive new revenue from risk management and analytic services.

Presentations by thought leaders, including ...

Keynote: “Digital Transformation – Becoming a Digital Insurer”

Kimberly Harris-Ferrante

— Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner

Becoming a digital insurer has been a top priority for leading insurers during the past 2 years. Many companies are still early in their transformation, lacking the needed technologies, processes and business models to succeed in increasingly competitive and digital market.

This presentation will define the digital insurance model, outline best practices, and present research showing progress being made toward the goal of being fully digital.

ICTC2016 will feature presentations from practitioners, suppliers, and analysts who are proactively addressing technology's impact on critical business issues such as:

  • How will multi- and omni-channel service and distribution impact our traditional channels?
  • How do we retrain our experienced underwriters and claims examiners to take advantage of advanced analytic tools?
  • What will be the implications of cognitive computing and intelligent machines on the composition and structure of our workforce moving forward?
  • What are the security and governance consequences of moving from in house technology to managed services?
  • How do we plan to finally sunset existing legacy systems while they still process critical business lines?
  • What edge opportunities will emerge as we adopt new technologies, and how do we test against our existing business model?
  • And more.

In addition to the formal presentations, you will benefit from:

  • Issues being addressed in business terms;
  • Ample networking opportunities with the faculty and your peers;
  • New Technology Showcase time slots, dedicated to vendor exhibits, tours and presentations, highlighting technologies and practices designed for the Canadian insurance industry.

The day's agenda will conclude with the ICTA ceremony and reception highlighting the presentation of the annual Technology Awards.

Who Should Attend

  • Senior leaders with responsibility for business transformation;
  • Senior line managers responsible for delivering business case benefits from technology implementations;
  • Technology professionals evaluating analytic, business intelligence, or cognitive computing technologies;
  • Anyone in risk management or finance who needs to ensure that the IT strategy meets your ORSA requirements;
  • Business, technology, or actuarial analysts in need of techniques and tools to take a holistic view of technology's impact on new products and services.

Schedule & Location

8:30am - 6:30pm, Monday, February 29, 2016
Registration and Continental Breakfast open at 7:30

Metro Toronto Convention Centre
Constitution Hall, North Building
255 Front Street West
Toronto, Ontario; M5V 2W6
Directions & parking
Tel: (416) 585-8000

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